Eligibility and Timeframe:
Our Exchange Policy is valid for a period of 7 days from the date of receiving the product. This policy applies exclusively to the following scenarios:
- Damaged Product: If the product arrives in a damaged condition.
- Non-functional on Arrival: In the unfortunate event that the product is received in a non-functional state.
- Manufacturing Defect: If the product exhibits defects stemming from the manufacturing process.
- Incomplete Product: Should you receive an item with missing components or parts.
- Incorrect Product: If the product you receive does not match your original order.
- Expired Product: In case the product has reached its expiration date.
To qualify for an exchange, the product must be returned in its original condition, accompanied by the original packaging. Please note that any damage incurred to the product after delivery will render it ineligible for return.
Please be aware that a pick-up charge may apply for return requests. The exact charge will be determined based on your location and the nature of the return. Our customer service team will provide you with detailed information regarding the applicable pick-up charge when you initiate the return process.
Initiating an Exchange:
To initiate a return or request a refund, please proceed to the “My Account” section on our website. Our dedicated customer service team will guide you through the process.
We value your satisfaction and are committed to ensuring a smooth shopping experience at Design9 Space World.